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Random Pirsig thoughts...

Quality is a thing that exists through experience.  Unless we experience an event/object, we cannot understand its quality.  We can only be TOLD of its quality.  The more experience we have with something, the better judge of true quality we become.  There are a few exceptions to this, of course, such as those who choose not to really experience the event/object.  These people go through life making the same mistakes over and over again.  I can't say if there is some strange disease they have that prevents them from achieving the self awareness required to expand their understanding of quality, but I sincerely doubt it.

In case you hadn't noticed, this is much the same as the tried and true "learning from ones mistakes."  This is where teaching becomes important, because though experience makes us the best judges of quality, there is a transfer of knowledge that IS possible without the experience.  These are what we call "facts." 

But there is a deeper kind of learning than this.  We can also learn how to learn from our experiences.  In this type of education, we learn the questions we can ask to achieve a deeper understanding of our own perception of quality.  Those who can ask the right questions become what we call "experts" in a field, and we defer to their combined experiential and fact-based learning when we are unfamiliar or at least less familiar with the event/thing/topic/whatever. 

Sorry... courtesy of mulling over my Mag Editing homework... who knew?